Terms & Conditions

1. Introduction

Welcome to Makralkaza, LLC. These Terms and Conditions (“Terms”) govern your use of our website, the purchase of products, and the provision of related services. By accessing or using our site, you confirm that you accept these Terms. If you do not agree, you must not use our website.

2. Scope

• Physical IT products, software, and downloadable items purchased online.
• IT services, including repairs, installations, custom builds, remote support, and data recovery.
• Use of our website, including account creation, browsing, and customer support interactions.

3. Account Registration

• You may create an account for faster checkout and order tracking.
• You are responsible for safeguarding your account credentials.
• Unauthorized activity on your account must be reported immediately.
• We may suspend or terminate accounts if misuse is detected.

4. Products and Services

• All product descriptions, images, and specifications are provided in good faith. Minor variations may occur.
• We reserve the right to change or discontinue products or services without notice.
• Certain software or hardware may be subject to additional third-party licensing terms.

5. Pricing, Taxes, and Payment

• Prices are in USD and exclude applicable taxes as stated.
• Accepted payment methods: All Major Credit Cards, i.e. Mastercard, Visa, American Express, Discover, etc.
• International customers are responsible for any customs duties, import taxes, or currency conversion fees.

6. Shipping, Delivery, and Digital Fulfillment

• We ship to the United States. Delivery times are estimates and not guaranteed.
• Risk of loss passes to you upon delivery.
• Digital goods, such as license keys, are delivered via email and are considered fulfilled once sent.

7. Returns, Refunds, and Exchanges

• Physical Products: Returnable within 30 days if unused, in original packaging, and with proof of purchase.
• Digital Products: Non-refundable once delivered unless defective or required by law.
• Custom Builds: Non-returnable unless defective upon delivery.
• Faulty items will be repaired, replaced, or refunded as per applicable law.

8. Warranties

• Manufacturer warranties apply to eligible products.
• Service work is warranted for 30 days from completion, covering only the work performed.
• No guarantee of compatibility unless expressly stated.

9. IT-Specific Clauses

9.1 Remote Support Liability

• Remote support requires a stable internet connection; we are not responsible for service interruptions caused by the customer’s network or ISP.
• By requesting remote assistance, you grant us permission to access your device(s) for troubleshooting.

9.2 Data Recovery and Handling

• We take care during data recovery, but results cannot be guaranteed.
• We are not liable for partial or failed recovery, or for data lost prior to service commencement.
• It is your responsibility to maintain regular backups.

9.3 License Key and Digital Product Replacement

• License keys will only be replaced if proven defective and unused.
• Proof of purchase and verification are required for replacements.

10. Data Security

We process personal information in accordance with our Privacy Policy. Payment data is encrypted and handled by secure third-party gateways.

11. Intellectual Property

All website content, including text, images, graphics, and software, is owned or licensed by Makralkaza, LLC. and protected by copyright laws.

12. Acceptable Use

• Use the site for lawful purposes only.
• Do not attempt to disrupt website functionality.
• Do not engage in unauthorized resale of products.

13. Third-Party Links

We are not responsible for the security, content, or privacy practices of linked external websites.

14. Force Majeure

We are not liable for delays caused by events beyond our control, including but not limited to natural disasters, cyber-attacks, or pandemics.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of Tennessee, United States of America. Disputes may be resolved through American Arbitration Association/ICDR or the Online Dispute Resolution (ODR) platform where applicable.

16. Amendments

We may update these Terms at any time. Changes are effective immediately upon posting to this website.